Course curriculum

    1. Welcome

    2. How to participate in your training

    3. How to use this course

    4. Our Mission, Vision & Core Values and Brand Promise

    5. Urbana's values

    6. About Urbana

    7. Business priorities

    8. The importance of our Lounge

    9. Customer first

    10. What is Urbana's Mission

    11. Which of the following are Urbana's values?

    12. Lesson one conclusion and what's ahead

    1. The role of a Service Leader

    2. Our retail team

    3. Store communication

    4. Your partnership with Human Resources

    5. Compliance

    6. Dress code

    7. The store planner

    8. A culture of problem solving

    9. Lesson 2 conclusion

    1. Introduction to Service Leader processes and procedures

    2. The Store Planner

    3. Service Leader Opening Duties

    4. Service Leader Closing Duties

    5. Creating a Breakboard

    6. Making drawers and opening for the day

    7. Tip allocation process

    8. Using the Cash Tracker

    9. Rolling coins

    10. Checking discounts

    11. Huddle morning and afternoon meetings

    12. Supporting in-store demos

    13. Merchandising

    14. Returns, exchanges and applying discounts

    15. FIFO Rotation

    16. Inventory Issues, Making Products Live

    17. Supply ordering process

    18. POS Closing Procedures

    19. Service Leader Keys to Success

    20. Store Management Policy Guide

    1. Sales and Marketing Campaigns

    2. Belong Member rewards

    3. Marketing Campaigns

    1. A sincere congratulations

    2. Thank you!

About this course

  • Free
  • 46 lessons
  • 0 hours of video content