Course curriculum

    1. Welcome

    2. Our current challenges

    3. Which of the following are Urbana's values?

    4. Our Mission, Vision & Core Values and Brand Promise

    5. Customer first

    6. What is Working

    7. Our Goals for 2024

    8. The Service Lead Role

    9. Urbana's values

    10. What is Urbana's Mission

    11. Communication Team

    12. Communication: Alerts

    13. Discussing sensitive topics

    14. Communication: Email

    15. Effective communication

    16. Leadership: Planning and communication

    17. Merchandising

    18. Belong

    19. Staffing

    20. Organization

    21. Accuracy

    22. Employee discounts

    23. Samples

    24. Non-Cannabis Merchandise

    25. Corrective Action

    26. What should you do every day?

    27. Corrective Action Log

    28. Timecard adjustments

    29. Tip allocation

    30. Nightly Report

    31. Summary

    32. Thank you!

About this course

  • Free
  • 32 lessons
  • 0 hours of video content