Course curriculum

    1. Welcome

    2. How to participate in your training

    3. Founder’s Story

    4. Your training checklist

    5. Our Mission, Vision & Core Values and Brand Promise

    6. What is Urbana's Mission

    7. Our business priorities

    8. About Urbana

    9. Combining retail and hospitality

    10. Urbana's values

    11. Contribution and community

    12. The importance of our Lounge

    13. San Francisco Chronicle article

    14. Creating a culture of customer service

    15. Maintaining a culture of customer service in your store

    16. Customer first

    17. What is Urbana's Mission

    18. Which of the following are Urbana's values?

    19. Lesson one conclusion

    1. Inside Urbana - Our structure and roles

    2. Operations Department

    3. Urbana's Retail Department

    4. Inventory & Processing

    5. Purchasing

    6. People Operations

    7. The role of Store Manager

    8. Job Description - Store Manager

    9. What are our values?

    10. Lesson 2 conclusion

    1. Understanding Leadership Styles Teamwork, Kaizen & Connection

    2. Passive Leadership

    3. Transactional Leadership

    4. Transformational Leadership

    5. Understanding your leadership style

    6. Essential Store Manager leadership strengths

    7. Building an effective team

    8. Managing by values

    9. Professionalism and Urbana's dress code

    10. Time management and Rapid Planning Method

    11. Leading at Urbana - Conclusion

    12. Store Manager Keys to Success

    1. Sales and Marketing Campaigns

    2. Belong Member rewards

    3. Marketing Campaigns

    1. Day to day processes and procedures

    2. Store Planner

    3. Organization and tidiness

    1. A sincere congratulations

    2. Thank you!

About this course

  • Free
  • 59 lessons
  • 0 hours of video content