Course curriculum

    1. Welcome

    2. How to participate in your training

    3. Founder’s Story

    4. Your training checklist

    5. Our Mission, Vision & Core Values and Brand Promise

    6. What is Urbana's Mission

    7. Our business priorities

    8. About Urbana

    9. Combining retail and hospitality

    10. Urbana's values

    11. Contribution and community

    12. San Francisco Chronicle article

    13. The importance of our Lounge

    14. Creating a culture of customer service

    15. Customer first

    16. Maintaining a culture of customer service in your store

    17. What is Urbana's Mission

    18. Which of the following are Urbana's values?

    19. Lesson one conclusion

    1. Inside Urbana - Our structure and roles

    2. Operations Department

    3. Urbana's Retail Department

    4. Inventory & Processing

    5. Purchasing

    6. People Operations

    7. What are our values?

    8. Lesson 2 conclusion

    1. Understanding Leadership Styles Teamwork, Kaizen & Connection

    2. Passive Leadership

    3. Transactional Leadership

    4. Transformational Leadership

    5. Understanding your leadership style

    6. Essential Manager leadership strengths

    7. Building an effective team

    8. Managing by values

    9. Professionalism and Urbana's dress code

    10. Time management and Rapid Planning Method

    11. Leading at Urbana - Conclusion

    1. Sales and Marketing Campaigns

    2. Belong Member rewards

    3. Marketing Campaigns

    1. Five Steps To An Outstanding Day

    2. Step 1- Capture, step 2- Create an RPM Plan

    3. Step 3- Commit

    4. Step 4- Schedule It, Step 5- Complete, Measure, and Celebrate

    5. Example- A Soccer Mom uses RPM

    6. The Soccer Mom Schedules Her Time

    7. Five Quick Tips to Enhance Your RPM Plan

    8. The Soccer Mom Creates New Results

    9. The Soccer Mom Utilizes Block Time

    10. What Comes Slowly at First Will be Second Nature Soon

    1. A sincere congratulations

    2. Thank you!

About this course

  • Free
  • 53 lessons
  • 0 hours of video content